Red Orb Zone (tm) Client ReadMe
Windows 95 Version 1.02
September 9, 1997

To help you quickly locate any information you need, here is 
a list of what is included in this ReadMe, so you can scroll 
down to the appropriate section.

Table of Contents
1.	Installation
2. 	General Recommendations for Use
3.	Troubleshooting
4.  	How to Contact Technical Support
5.  	Standard Hardware Requirements
6.	Copyright Information


1.	Installation

The Red Orb Zone client is installed either during the install 
process of the game application with which it came or by 
installing it from the context menu of the CD-ROM of the 
game.  To access the context menu, double click My 
Computer to view the contents of your computer.  Right-
click on your CD-ROM drive to open the context menu of 
the game CD and select Red Orb Zone Client Setup.  Follow 
the onscreen instructions to install the Red Orb Zone client.

The Red Orb Zone client requires that you use the Red Orb 
Zone Access Configuration utility.  This gives Red Orb Zone 
some information about your Internet connection.  The 
utility is run during the Red Orb Zone client setup or by 
accessing it from the context menu of the Red Orb 
Entertainment CD-ROM game.  To access the context menu, 
double click My Computer to view the contents of your 
computer.  Right-click on your CD-ROM drive to open the 
context menu of the game CD and select Red Orb Zone 
Access Configuration.  Follow the onscreen instructions to 
run the Red Orb Zone Access Configuration utility. 

2.	General Recommendations for Use

Have your connection to the Internet open and active before 
you try to connect to Red Orb Zone.

Make sure your modem speed and connection information 
matches your connection to your ISP (Internet Service 
Provider).  For example, if you are using a 28.8Kbps modem, 
make sure your connection settings are not higher than the 
28.8Kbps setting.

Other than the game application, please make sure you are 
not running any other applications in the background, 
including Power Management software, Screen Savers such 
as After Dark (tm), or Disk Utilities such as Norton Utilities 
(R).  Check with your computer hardware or software manufacturer
for information about properly disabling these utilities.

When playing games of Warlords III: Reign of Heroes, you should
limit the length of your Player Name to 12 characters or less.

When updating the Red Orb Zone client for Take No Prisoners for the
first time, you will be required to re-start Red Orb Zone from 
the Multiplayer menu of Take No Prisoners.

3.  	Troubleshooting

We have made every effort to ensure that your experience 
using Red Orb Zone will be simple and trouble free.  
However, Red Orb Zone relies on the Internet, which is not 
always reliable.  We request that you do as much 
troubleshooting as possible before contacting Red Orb 
Entertainment (tm) Technical Support.

Q.  I have already run the Red Orb Zone Access 
Configuration utility.  However, every time I log on it tells 
me to run it again.  What does this mean?

The Red Orb Zone Access Configuration utility tells Red Orb 
Zone the name, type, and location of your Internet access.  If 
you change your ISP or use different ISPs at different times, 
run the Red Orb Zone Access Configuration utility prior to 
launching Red Orb Zone to provide the information to Red 
Orb Zone.

***** NOTE: If you are unsure what connection to select in the 
Configure Your Connection dialog, click the help button for more
information on the type of connection avaialable.

Red Orb Zone supports Microsoft Windows 95 Winsock 1.1 or above.
You may not be able to contact Red Orb Zone or play Red Orb Zone
games if you are not using the Windows 95 Winsock. 

Q.  Why does it tell me that I need to register before signing 
on to the service?

Red Orb Zone requires that you register electronically using 
our Electronic Registration program.  If you dial into an ISP 
using a modem, it is preferred that you use the modem 
option for registration.  If you have an active Internet 
connection, then the Internet registration is preferred. 

Q.  I get an error message telling me that I can’t make a 
connection.  Why?

If you can make a connection to the World Wide Web, then 
check our Web site at www.redorb.com/roz.  You will find 
the current status of Red Orb Zone and additional
troubleshooting information.  If you are having problems
making contact with Web sites, it is most likely a 
problem with your ISP and/or internet connection.

Q.  The Red Orb Zone client tells me it is "Searching for
Server..." but never makes a connection.  What do I do?

The Red Orb Zone Access Configuration Utility may not
recognize your internet connection.  It will
likely recognize your settings if you launch your Internet
connection before you try to launch Red Orb Zone.

Q.  Why can’t I double-click on the RedOrbZn.exe to start 
the application?

Red Orb Zone can only be launched from within the game 
application.  You should not attempt to launch it as a stand-
alone application.

Q.  I try to log on to Red Orb Zone from my LAN connection 
to the Internet and it doesn’t let me.  What does this mean?

It is likely that your LAN connection to the Internet is routed 
through a proxy server.  At this time we do not support 
access or game matching through proxy servers.

Q.  After I start the game, I have problems playing.  What do 
I do?

Consult the documentation that came with the game that 
you are trying to play. It is most likely addressed either in 
the User’s Manual or product ReadMe.

Q.  When I am in the middle of an upgrade, why does my 
connection seems to slow down to a standstill?
 
Configuring your modem is very important.  Make sure 
your modem is configured properly, and that you are using 
the latest drivers.  You should check your setting by going to 
Start\Menu\Settings\ControlPanel\System\DeviceManage
r\Modem\Properties\Connection\Advanced\click on Use 
error  control and click on Compress data.  In addition, 
check to make sure your modem driver is the right driver 
and the latest driver for your modem.  You may check with 
the hardware manufacturer of your modem to get 
information on the latest drivers for your modem. 

If you can make a connection to the World Wide Web, then 
check our Web site at www.redorb.com/roz.  The most current 
version of the Red Orb Zone client will be available for 
download at this web address. 

Q.  The Red Orb Zone seems to be down and I want to play a 
multiplayer game.  Is there any other way to play Red Orb 
Entertainment multiplayer games over the Internet?

Yes.  Red Orb Entertainment also provides Mplayer (tm) 
software on each of its products that support Red Orb Zone.  
Mplayer will support up to eight players over the Internet.  
If at any time Red Orb Zone becomes completely 
inaccessible, please try to play using the Mplayer software.


4.  	How to Contact Technical Support

If you have worked through these troubleshooting 
suggestions and still need assistance, you can contact Red 
Orb Entertainment Technical Support by using the options 
listed below.  It will be very helpful if you can tell us your 
computer make and model, and the brand names of both the 
video card and sound card you are using.  If possible, have 
the computer positioned near your phone and turned on.  
Please also be prepared to give us a detailed description of 
what happens when you try to run the program.

You can contact us in any of the following ways:

  Internet - Online support is available through our World 
Wide Web site at http://www.redorb.com
  America Online - Use the Keyword: RED ORB to find our 
Product Support Boards, or address your questions to 
BBund Tec1 or BBund Tec2 using AOL’s electronic mail.
  Mail - Send your questions to Red Orb Entertainment 
Technical Correspondence, P.O. Box 6125, Novato, CA  
94948-6125.
  Phone - Call us at (415) 382-4777 from Monday through 
Friday between the hours of 6:00 a.m. and 5:00 p.m., 
Pacific Time.
  Call 1-900-7REDORB for Hints and Tips.


5.  	Standard Hardware Requirements

Red Orb Zone is designed to work within the environment 
of the game application from which you launch it.  For 
hardware requirements of the individual games, please 
consult the game’s documentation.

6.	Copyright Information 

Copyright ©1997 Red Orb Entertainment. All rights reserved.  Red 
Orb Entertainment, Red Orb Zone, and Broderbund are trademarks 
and/or registered trademarks of Broderbund Software, Inc.  Red 
Orb Entertainment is a division of Broderbund Software, Inc.  
Windows is a registered trademark of Microsoft Corporation, Inc.  
Mplayer and Mpath are trademarks of Mpath Interactive, Inc.  All 
other company and/or product names are trademarks and/or 
registered trademarks of their respective manufacturers.

We really hope that you enjoy our service.

End of ReadMe. 


