Jetboat Superchamps - Support

|  | I can't install the game |  |

Firstly the game and the demo are one and the same thing - in order to play the demo or the full game you must have installed the demo first.
1) Make sure that your machine fits the required system specification.

2) Make sure you have enough space on your hard disk for the demo. You might need to make some more space by deleting old or unwanted files from your machine.

3) If you have a copy of the demo (distributed as jbs_demo.exe), try double clicking on it to get it to install.

4) If you have tried installing the demo and it still doesn't work - are you sure you have a machine with DirectX6 or later, and with a supported 3D accelerator.

NB If you are using an old version of Windows 95 and get an error message at the end of the install procedure, you will need to download and run VBRUN60.exe from Microsoft. This file is available by clicking here.

|  | I can't get the game to run |  |

Are you sure you have a version of DirectX on your machine? If not the link above will explain where to download the latest version from.
Are you sure you have a suitable 3D accelerator in your machine?
Do you have the latest drivers for your video card/3D accelerator? Check on the system specification page for cards the game has been tested on and which drivers were used. This page also details where to download the latest drivers from.

|  | The graphics appear corrupted |  |

Please check the system specification page for details of problems on specific cards.
If your card is listed as compatible, check the video driver you are using is the one that was used in the test. Typically if the driver is newer than the one listed the game should also be fine. If you have an older driver, you might want to update your machine's video drivers - do this by going to the web pages of the manufacturer of your video card.

|  | There's no sound |  |

Are you sure you have

1) A suitable sound card (it must be DirectSound or SoundBlaster compatible)

2) You have speakers/head-phones connected to your machine/sound card

3) You have turned the volume up on your speakers/headphones

4) That your PC sound is turned up and is not muted

On the final point - within windows you can set the volume of sound. To do this

- On the bottom right corner of the screen double-click on the yellow 'speaker' icon.
  NB: If no speaker is visible, from the Windows Start menu, select Settings, Control Panel. Double click the multimedia option, and from the Audio tab, tick the box which is labelled 'Show volume control on the taskbar'
- This icon can sometimes appear with a red circle over the top of it - this happens when sound on your system has been muted (disabled).
- Make sure each of the sliders are at their highest positions
- Make sure that none of the 'Mute' and 'Mute All' tick boxes are ticked
- Make sure the balance sliders are all in the centre position

|  | There's no music |  |

Assuming that you have sound on your machine you should be able to get music also. See the section above and make sure sound has been correctly configured.
If you still don't get music, then maybe music has been disabled within the game. To enable music in the game..

- Run the game, from the Real Games menu
- Once running click on the 'Options' button
- Click on the left or right hand arrow to enable/disable music within the game

|  | How do I play the full version? |  |

Well, have you bought the full version of the game? If no, then please click here.

If yes have you

- Entered the key code into the game?
- Restarted the game?

If still yes, you might want to check out the RealNetworks Jetboat pages or and email technical support.

|  | The game is slow/hard to control |  |

This is probably due to inaccurate game configuration and/or machine configuration. You should try reconfiguring the in-game options to improve performance. Please try some of the following suggestions, which should help you attain the optimum setup for your game and machine.

1. Make sure you quit all applications on your machine except for the game. The other programs may affect the game's performance. It is an especially good idea to close down mail/Internet programs as they can interrupt the game, making gameplay 'jumpy' (stops and starts).
2. Lower the graphic quality of the game:
   - Run the game
   - Click on the 'Video' button
   - Lower the graphic detail until you get the game to run at the speed you want.
     Do this by clicking the left hand arrow and retry playing the game. 'Low' is the lowest detail option
   - Lower the game's resolution. Doing this will make the graphics appear blockier, but the game will run faster.
     Click on the left hand arrow to lower the resolution and make the game faster. You must play the game to see the effect (the change of resolution will not be noticeable in the menus)
   - If you have more than one 3D card in your machine, the game might have chosen to use the slower of the two cards. So you could try selecting your other graphics card (click on the left or right arrow to select the appropriate 'adapter')
   - Turn off the music. To do this click on 'Options' and click on the left arrow until the box displays 'off'
3. If after trying the above you still find the game runs too slowly you might want to upgrade your machine. Here are some of the upgrades that will help to improve the performance of the game:

- Increase your machine's memory - 64Mb of memory (RAM) should be more than adequate
- Get a faster processor - a 233Mhz chip is the minimum requirement - faster chips will provide improved performance
- Buy a new video card. If you have one of the cards listed in the system specification page it should be fast enough

|  | What do I do with a license code? |  |

You need to enter your license code so that you can access the full version of the game. To enter the code you can use the link below. If a dialog appears asking opening 'license.fgk' with fgkey10.exe click on the open radio button and click 'Ok'.

Enter your Jetboat license code.

If you bought the game with a credit card you should use the card holder's name exactly as specified on the credit card. Your receipt will give you the exact name and number you need to enter.

Alternatively you can enter the license number by going to the Jetboat Superchamps menu from the Windows Start menu and selecting 'Set the Game License'.

|  | What do I do if all else fails? |  |

If you are having trouble getting the demo version to work, please check the RealNetworks Jetboat pages for the latest support information.

If you purchased the full version, you can contact our online help staff.
Please include within your mail the name and email address you used to buy the game.
Please ensure you completely read through this page before contacting our staff.

To help us quickly work out what the problem is you must include the configuration of your machine. You can get this automatically via the output of the 'dxdiag' program. Here's how to do this...

- Click on the Windows Start button
- Select the 'Run...' option from the menu
- Type 'dxdiag' and press return or click 'ok'
- This should bring the DirectX configuration program, if not see below
- Click on the 'Save All Information' button at the bottom of the screen
- Choose a place on your hard disk to save the file (eg C:\)
- Click 'Save' to save the file
- In your mail insert this complete file
- You can do this by cutting and pasting the file into your mail
- Alternatively drag the file into your mail message

If this doesn't work fill in as much of the following as you can in your mail. The more detail you can give us the quicker we'll be able to find the root of the problem.

- Name and make of your machine
- What operating system you are using (eg Win95, Win98, NT etc)
- How much memory (RAM) you have in your machine (eg 32Mb)
- What sort of processor you have in your machine (eg Intel PentiumII 233Mhz)
- How much hard disk space you have in your machine (eg 4Gb)
- Which version of DirectX you have (eg 3,5,6.1 or 7)
- What video card/3D accelerator you have in your machine (eg 3Dfx Voodoo, ATi Rage Pro)
- What sort of sound card you have in your machine (eg Sound Blaster, Awe64)

Within the mail please provide

1. The name of the file you used to install the game. (ie jetboat_demo.exe)
2. Where you got the file from.
3. Where in the game the problem takes place.
4. How often (if applicable) the problem has appeared.
5. How the problem manifests itself.

Thank you for taking the time to provide this information, this will greatly help us to determine what the problem is.

Send your email to gamesupport@real.com, and we will try to get back to you as soon as we can.