Troubleshooting

Table of Contents:

I. General Troubleshooting

> > > A. DirectX 6

> > > B. Installation problems
> > > C. In-game performance

D. Software Conflict
E. System Maintenance

II. Hardware Conflicts

> > > A. Video Cards
> > > B. Gamepad/Joystick

III. Contacting Technical Support

> > > A. USA and Canada
> > > B. International Support

I. General Troubleshooting:

> A. DIRECTX 6

> In order for your game to properly work, your computer's hardware drivers (the software you install for your sound and video cards) must be fully compatible to work with Microsoft DirectX 6. The software is provided to you on the Test Drive 5 CD-Rom, however you must still ensure that your computer is capable of running DirectX 6 with no conflicts. To check your DirectX status:

> 1.

> Click on Start …

2. Next Click Run…

> > > 3.

> > > Type in "C:\Program Files\directx\setup\dxdiag.exe" and click OK:

4.

The following DirectX Diagnostics Tool should show up:

> If either your DISPLAY(s) or SOUND shows up as "Uncertified" you must contact your sound or video card manufacturer and get newer drivers that are "Certified" by Microsoft to work with DirectX 6. This may be the case even if you have just purchased your computer system, as drivers are regularly updated as often as 3 or 4 times per year.

> If you do not know what brand sound card and video card you have:

> > 1. Click on Start and highlight Settings

> > 2. Click on Control Panel

> > 3. Double-click on your System icon

> > 4. Bring your Device Manager to the front

B. INSTALLATION PROBLEMS

If you are having problems getting the game to install, there are a few general troubleshooting steps you can take to help things along:

1. First of all, make sure you have enough hard drive space. You must allow for an extra 50 MB of Hard Drive space (on top of the minimum hard drive requirements) in order for the files to be copied and expanded onto your hard drive.

2. You may have old files in your C:\Windows\Temp directory. If you have any files located here prior to installation, it is best to delete these files.

3. If you have any programs or utilities running during installation, you should turn those programs off ( See section D - Software conflict ).

> C. IN-GAME PERFORMANCE

> There are some options you can change while in the game to improve performance.

> View Distance

> If you notice that the game is moving at a slow framerate, pause the game and use the View Distance control bar. The default setting would be for maximum view. This means that as much as possible is drawn in on the screen so there is no "pop-up" effect. On lower end machines this can make the game move slowly in some spots. Turn the view distance down to mid-way or lower to improve performance.

> Screen Resolution

> In the options menu, under graphic options, you will find the Screen Resolution option. If you are having problems with performance or if some textures are missing ( Some buildings and objects are white ) turn down your screen resolution until you get the desired performance. Some cards have many settings, from 1600x1200 down to 320x200, so you may find a setting somewhere in between that works for you.

> D. SOFTWARE CONFLICT

> If you have gone through these troubleshooting steps and your game is still not working properly, this may be the cause of a software conflict. Your system may have one or more utilities running (Virus scanners, Phone answering software, CD Rom utilities, game controller button mappers.) To rule out the possibility of a software conflict, "End Task" all applications (Keep Explorer and Systray running) and try running your game again.

> E. SYSTEM MAINTENANCE

> If your system is slow or sluggish, you may need to re-start your computer then run both DISK DEFRAGMENTER and SCANDISK.

> Click Start--Accessories--System Tools--Disk Defragmenter. Once your system has been defragmented, you should next run ScanDisk

II. Hardware Conflicts

(Click here if you do not know what kind of hardware you have)

> A. VIDEO CARDS

> 1. General Video Card Issues and Troubleshooting

> 3D Accelerator cards with 2MB of RAM or less

3D accelerator cards with at least 4MB of video memory are required to play TEST DRIVE 5. If your 3D video card only has 2MB of RAM, your card is unsupported.

Video resolutions above the default setting of 512x384

Some video cards may not support video resolutions above 512x384. If you experience problems with higher video resolutions, try returning your video resolution to the default setting of 512x384.

2. Supported 3D Accelerator Cards and Chipsets

TEST DRIVE 5 supports the following 3D accelerator cards. 3D accelerator cards not listed, but with supported chipsets may also be acceptable. Check your video card documentation to determine which card/chipset you have.

SUPPORTED 3D CARDS SUPPORTED 3D CHIPSETS

ATI Xpert @ Work 3Dfx, Voodoo Banshee

ATI Xpert @ Play 3Dfx, Voodoo Rush
ATI All-in-Wonder 3Dfx, Voodoo
ATI 3D Charger 3Dfx, Voodoo II
ATI 3D Xpression 3DLabs, Permedia 2
Canopus Pure3D ATI, 3D Rage Pro
Canopus Pure 3D II ATI, 3D Rage II
Canopus Total 3D 128 v ATI, 3D Rage IIc
Canopus Total 3D Verite Cirrus Logic, GD 546x (Laguna)
Creative Labs 3D Blaster* Chromatic Research, MPact2
Creative Labs 3D Blaster Voodoo II Intel, i740
Creative Labs Graphics Blaster 3D Matrox, MGA-1064
Creative Labs Graphics Blaster Exxtreme Matrox, MGA-1164
Diamond Monster 3D Matrox, MGA-2164
Diamond Monster 3D II Matrox, G200
Diamond Stealth 3D 2000 Pro NEC, PowerVR (PCX2)
Diamond Stealth II G460 Number 9, Ticket to Ride
Diamond Stealth II S220 Number 9, Revolution IV
Diamond Viper V330 Nvidia, Riva 128
Hercules Stingray 128/3D Nvidia, Riva TNT
Hercules Terminator Beast Rendition, V1000E
Hercules Thriller 3D Rendition, V1000L-P
Intergraph Intense 3D Voodoo Rendition, V2100
Intergraph Intense 3D 100* Renditon, V2200
Jazz Multimedia Adrenaline Rush 3D S3, Virge DX
Matrox Mystique S3, Virge GX2
Matrox Mystique 220 S3, Virge VX
Matrox Millennium II S3, Savage 3D
Matrox M3D
Matrox Millennium G200
Number Nine Revolution 3D
Number Nine Revolution IV
Number Nine 9FX Reality 334
Orchid Righteous 3D
Orchid Righteous 3D II
Real3D Starfighter 3D AGP
Real3D Starfighter 3D PCI
STB Velocity 128
STB Velocity 3D
STB Velocity 4400

Creative Labs 3D Blaster

The Win95/98 Verite 1000 drivers are not supported. Only the drivers supplied by Creative Labs are supported.

Intergraph Intense 3D 100
The Win95/98 Verite 1000 drivers are not supported. Only the drivers supplied by Intergraph are supported.

3. Unsupported Chipsets

The following chipsets are not supported.

NEC, Power VR (PCX1)

Nvidia, NV1

4. 3D Card and controller troubleshooting:
The file SETTINGS.EXE in the root of your Test Drive 5 directory can be launched and edited to fix various problems with your game.
The following adjustments can be made to the way the game runs:
3D CARD SETUP

Use Primary 3D Card - Check this box to use your primary video card instead of
your secondary card.
Use 3D Card Selector - Check this box if you have two 3D cards and your game is
crashing at the start of the race.
No Multimon Check - Check this box if you do not need the game to check for
two monitors.
Disable Primary Test - Check this box to bypass video choices and let the
program choose for you.

INTRO MOVIE

Disable - Check this box if your game is crashing before reaching
the game menus.
Hardware Accelerate - Check this box to view the movie before you start.

RENDERING FIXES

Disable Triple Buffering - Check this box if your game is crashing at the start of a
race.
Disable WBuffering - Check this box if your game displays a mess of triangles.
Disable MipMapping - Check this box if textures appear where they shouldn't.
Disable AGP - Check this box if the in-game textures appear wrong. Do
not use this if your video card IS an AGP card.
Disable Reflections - Check this box if your car appears as a black/dark texture.

FORCE FEEDBACK

Use the Weak, Medium and Strong settings to adjust the intensity of vibration on your force feedback controller.

5. 3D card manufacturers Web sites:

You may need to update your video drivers in the event you have a problem running Test Drive 5 on your system. Below are the most popular video card manufacturers as well as the companies that produce the chipsets. Just click on the link while connected to the internet to be taken directly to their websites. From there you can download the latest drivers for your particular card.

3DLabs 3Dfx ATI Canopus Creative Labs Diamond Hercules

Intel Matrox NEC Power VR Nvidia Orchid Rendition S3

B. GAMEPAD/JOYSTICK

If you are trying to run the game and your controller is not responding properly, make sure your controller is set up in your Windows Control Panel before starting Test Drive 5:

1. Click on Start and highlight Settings…

2. Next click Control Panel

3. Once your Control Panel is onscreen, double-click on your Game Controller (or Gravis/Microsoft controller) icon.

4. Make sure your game controller is listed and shows a status of "OK". If not, you should "Add" your controller if not listed, or troubleshoot your controller if it is listed as "Not Connected". Click Properties and then Calibrate to calibrate your gamepad, joystick or steering wheel.

Another likely reason your controller may not work is outdated or non-existent drivers. Below are links to the most popular Controller companies. Make sure you are connected to the internet before clicking on one of the links below.

CH Products Gravis Logitech Madcatz Microsoft Thrustmaster

III. Contacting Technical Support

A. USA and CANADA

You can ask for help with your Accolade game by reaching us by Phone, Fax, Online and Mail:

PHONE: Accolade can help you by phone during the following hours:
Monday - Thursday 8:00am - 5:00pm PST and
Friday 9:00am - 5:00pm PST
(408) 296-8400

INTERNET: website - http://www.accolade.com/tech/tech.htm
email - techelp@accolade.com

FAX: Faxes may be sent anytime to: (408) 246-0231

MAIL: Accolade Tech Support
5300 Stevens Creek Blvd.
Suite 500
San Jose, CA 95129

B. INTERNATIONAL SUPPORT

Website - http://www.accolade.com/noframes/tech/tech.htm

England
Electronic Arts Customer Service,
PO Box 835,
Slough, Berkshire
England SL3 8XU

France Germany
Centre d'Affaires Telebase Pascalstrasse 6
3 rue Claude Chappe 52076 Aachen
69771 Saint Didier au Mont d'Or Cedex
Lyon Email desupport@ea.com
Holland Spain
Electronic Arts BV Rufino Gonzalez 23 bis.
Postbus 156 Planta 1a.
6400 AD Heerlen Local 2
Netherlands 28037 Madrid
Tel. no. 00 800 940 5555 Tel. no. 91-75405540
Sweden Australia
Business Campus Phone: 1900 142 100
Johanneslundsvägen 2
194 81 Upplands Väsby Calls charged on a per
minute basis (higher from
Tel. no. 08-590 301 51 mobile and public phones)
Get parents OK if under 18