Troubleshooting notes and suggestions on playing your new DirectX compatible
game by Accolade.

1.  Before you play your DirectX compatible game, Cold boot your computer.
This is done by turning the power to your computer off, waiting for about ten
seconds and turning it back on.  Cold boots eliminate problems that can cause
your game to work incorrectly or not at all.  Warm boots such as hitting the
reset button on your computer or pressing CTRL-ALT-DEL on the keyboard will
not substitute cold booting.

If you didn't before, it is also a good idea to run SCANDISK and DEFRAG before
installing the game to make sure that the drive is fully optimized and ready
for the installation of a new piece of software.  To access these utilities:

Click on Start
Go to Programs
Go to Accessories
Go to System Tools and choose either SCANDISK or DEFRAG

2.  As soon as Windows boots up, shut down all applications.  With DirectX
games, the game should be the only program running.  This includes the system
tray which is on the right hand side of your Windows 95 Start Bar.  Little
icons other than the time or speaker indicate that background programs like
Norton Antivirus are loaded.  Click on these and close them.

3.  DirectX compatible drivers are necessary for the proper operation of your
new Accolade game.  To see if you have DirectX compatible drivers:

Click on Start
Go to Settings
Click on the Control Panel
Double Click on add-remove programs
Double Click on DirectX drivers

Is there a CERTIFIED next to each driver listing?  If not, then you need to
contact the manufacturer of that specific piece of hardware that does not have
certification indicated.  They will be able to provide DirectX compatible
drivers, or inform you on whether or not your hardware works with DirectX.

4.  Before you start playing, you may want to check for conflicts inside your
computer:

Click on Start
Go to Settings
Click on the Control Panel
Double click on System
Click on the Device Manager file tab

Any black exclamation points in a yellow circle indicate a problem.  At this
point contact your computer vendor or whomever you purchased your computer
for assistance.

5.  Make sure there is at least 50MB of free space on the drive.  DirectX
games use Virtual memory intensively.  Virtual memory is hard drive space that
the computer temporarily uses and RAM memory.  DirectX games generally
perform better if there is plenty of space free on the hard drive.   To check
available hard drive space:

Double Click on My Computer
Left Click on the C: drive icon or whatever letter your drive is.

At the bottom of the open window, you should see FREE SPACE xx.x MB.  Where
xx.x denotes the number of free megabytes on that specific hard disk.

If a portion of DirectX failed to install, you will likely encounter problems.
We highly recommend re-installing DirectX if this happens.

6.  Disable hardware acceleration.  If you have a CD-ROM that is 10x or
higher, you may encounter problems playing DirectX games.  If this is
happening, contact your computer vendor on how to disable your CD-ROM
acceleration.

7.  Certain hardware will encounter problems with DirectX 3.0.  The following
video hardware, sound hardware, and computer systems require drivers other
than the ones provided in DirectX 3.0.  Contact your hardware vendor, or local
computer reseller in order to obtain DirectX compatible drivers.  If your
manufacturer cannot provide you with 100% DirectX compatible drivers, your
system may not be compatible with DirectX.

Alliance Promotion Note: Requires DirectX 2.0 and is not compatible with 3.0
as of 4/16/97.

Some Aztech sound are NOT 100% DirectX compatible.

Other hardware that has problems with DirectX 3.0 that may need DirectX
compatible drivers:

ATI Mach 64 and 64 Graphics Pro Turbo
Chips & Technologies - laptop models
Cirrus Logic Video Cards
Compaq ESS 1888 sound cards
Compaqs with the Virge chipset
Compaq Presario 4000/6000 : Fall 1996: 4104es, 4406es, 4112, 4122, 4402, 4704,
4706, 4710, 4712, 4714, 4716, 6704, 6708 Spring 1997: 4160, 4764, 4770, 4772,
4774, 4776, 4784, 4786
Creative Labs SB16, AWE32/64
Crystal Soundcards
Diamond Stealth 3D 2000
Digital Starion Computers - All models
Matrox Video Cards:
          Millennium driver and BIOS update
          Mystique driver and BIOS update
IBM MWave sound card/modem
S3 Trio 64 V+
Yamaha soundcards

If you are still having problems with playing your new Accolade game contact
one of our Technical Support Representatives at 1-408-296-8400.  Or if you
have Internet access, email us on our website at techelp@accolade.com.
